02/ Services
Five services. One outcome:
a trade business that trades digitally.
Every engagement is fixed-fee, senior-led and scoped around your systems — not a retainer treadmill. Start anywhere; most clients start with the free operations review.
Fractional Head of eCommerce
Senior digital trading leadership — without the full-time salary.
You get an experienced head of eCommerce embedded in your business one to two days a week, or on a single monthly retainer. Someone who has carried a digital revenue number before, setting the trading plan, managing the channels, and holding suppliers and platforms to account.
- 01.1 1–2 days per week, monthly retainer
- 01.2 Owns your digital trading plan and channel performance
- 01.3 Manages agencies, platforms and integration partners on your behalf
- 01.4 Builds internal capability so you're not dependent on us forever
EDI Onboarding & Managed Trading Partners
Compliant with the majors in weeks — then managed, ongoing.
When Coles, Woolworths, Bunnings or Metcash tell you to become EDI-compliant, the clock starts ticking. We've sat on the retailer's side of that requirement. We get your orders, invoices and shipping notices flowing correctly, pass compliance testing, and then manage your trading partner connections so they stay clean.
- 02.1 Retailer EDI onboarding: purchase orders, invoices, ASNs, functional acknowledgements
- 02.2 Compliance testing and certification with major retailer programs
- 02.3 Ongoing managed service: monitoring, error resolution, new partner onboarding
- 02.4 Works with SPS Commerce and other major EDI networks
Product Catalog Digitisation
Clean, structured, channel-ready product data — from any starting point.
Thousands of SKUs across spreadsheets, PDFs and a legacy system is not a catalog, it's a liability. We consolidate, clean and structure your product data — attributes, images, pricing, units of measure, barcodes — so it's ready for your website, your ordering portal, retailer portals and marketplaces.
- 03.1 Data extraction from spreadsheets, PDFs, ERPs and legacy systems
- 03.2 Attribute structuring, categorisation and enrichment at SKU level
- 03.3 Image sourcing, naming and preparation to channel specifications
- 03.4 A single, maintainable source of truth for every sales channel
B2B Ordering Portals
Let your customers order online — with their pricing, synced to your ERP.
Your customers want to place, repeat and track orders without picking up the phone. We build B2B ordering portals with customer-specific pricing, bulk order forms and fast reordering — connected properly to your ERP or accounting system so orders, stock and pricing stay in sync without rekeying.
- 04.1 Customer-specific pricing, trade accounts and credit terms
- 04.2 Bulk ordering, quick reorder from history, and order tracking
- 04.3 Two-way sync with your ERP or accounting system (orders, stock, pricing)
- 04.4 Built on proven platforms — no experimental technology
Marketplace Expansion
Amazon AU, and eBay — set up properly, managed commercially.
Marketplaces are a legitimate wholesale channel when they're run with discipline. We handle account setup, listing creation from your now clean catalog data, pricing strategy that protects your existing channels, and ongoing management of performance, stock and fees.
- 05.1 Account setup and category approval on Amazon AU, and eBay
- 05.2 Listing creation at scale from structured catalog data
- 05.3 Channel pricing strategy that protects your trade relationships
- 05.4 Ongoing management: performance, stock sync, fee and margin reporting
Pricing
We don't publish rate cards. Every engagement is a fixed-fee proposal scoped to your systems, your data and your trading partners.
You'll know the full cost before you commit — and there are no lock-in contracts. The first step is always the free operations review.
F/ Common questions
Asked by almost every owner we speak with
Agencies sell campaigns and builds; we run digital operations. Our people have been the client — owning budgets, systems and revenue targets inside retailers and distributors. We scope fixed-fee outcomes around your ERP, your data and your trading partners, and senior people do the work.
Trading documents — purchase orders, invoices, advance shipping notices, functional acknowledgements — exchanged electronically in the exact format your retailer requires, then tested and certified through their compliance program. We handle the mapping, the testing and the ongoing monitoring so orders keep flowing.
Yes. We're Melbourne-based and work Australia-wide. Most engagements mix remote delivery with on-site time where it matters — warehouse walk-throughs, systems reviews and key working sessions.